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Our power bill was $3,364! Here’s how we found help.

Our power bill was $3,364! Here’s how we found help.

I opened my email and my jaw hit the floor. After nearly a year on Budget Billing, I knew our settlement month was coming up… but I never expected a bill this high! The four-digit figure that stared back was absolutely unbelievable. We owed $3,300!

Puget Sound Energy called it “the worst case of budget billing mismanagement” they’d ever seen. Since we enrolled shortly after moving into our home, they used the previous homeowner’s usage… even though we have a family of seven and the previous residents were an elderly couple. To make matters worse, the employee that enrolled us didn’t realize we are on bimonthly billing so we were only charged half that amount!

Despite the fact that PSE admitted their mistakes, we were only given three months to pay the balance. They wanted $1,100 per month – plus our usual billing amount!  When I explained I couldn’t afford it, they stretched the payments out to 5 months. That was still $660 plus our normal monthly bill! Sure, these plans were better than having to somehow find $3,300 for our bill… but these payment plans just weren’t realistic.

I knew we were going to need a lot of help – fast.

Woman making a phone call.

The first place you should call is your local Community Action Council.

Most communities have a Community Action Agency. These organizations are responsible for coordinating the Community Action Program (CAP), which is part of the 1964 Economic Opportunity Act. Basically, these agencies help coordinate programs and benefits for low income households as part of America’s infamous War on Poverty.

Anyway, the first call I made was to our local Community Action Council. We had to wait several weeks for our appointment, but our power company agreed to freeze our account while we waited. That way, we wouldn’t be penalized for failing to pay the obscenely high bill while we waited to see if we would qualify for the pledge. During the appointment, we had to supply a lot of paperwork. We needed social security cards, birth certificates and proof of income for everyone in our household. Since we were prepared with our paperwork, it took only 30 minutes for us to receive a $1,000 pledge toward our power bill!

That reduced our outstanding balance from $3,300 to $2,300. It was still more than we could do on our own but it was great progress!

Many counties have a Veteran’s Relief fund.

The next place we visited was the county office that disburses the Veteran’s Assistance Fund. In our area, this fund provides up to $800 for veterans, service-members and their families when they face financial emergencies.

We brought our same stack of paperwork with us. It took 20 minutes to fill out the application and we received an $800 pledge toward our bill! After that, we owed just $1,500 – less than half the original balance!

We even received a pledge from CPS!

Around this same time, our neighbor made a malicious report to CPS. It was certainly stressful and we made a few critical mistakes in our first visit with CPS. It definitely wasn’t an easy or pleasant experience.

However, our caseworker asked if there was anything they could do to our help our family. I jokingly responded, “Well, the only thing we really need help with is this crazy $3,300 power bill!” To my surprise, they actually agreed to help! We received a $500 pledge from CPS.

After the pledges, the payment arrangement was manageable.

Altogether, pledges paid $2,300 toward our $3,300 power bill. We still owed $1,000 toward the balance, but we had five months to pay it off! At just $200 per month extra, this was much more manageable. It was still challenging but we were able to make it through without getting our power shut off.

Pledges and financial assistance are available almost everywhere.

We have spent years investigating power companies all over the United States. If you’re struggling with high power bills, you can click here to see how you can save money and get payment assistance in your area.

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Nicole is the owner and lead researcher for Low Income Relief. She has over 20 years of professional research and writing experience, and she has been solely dedicated to investigating low income topics for the last 10 years. Nicole started Low Income Relief after a personal experience with poverty. When her husband was medically discharged from the US Army, their family experienced tremendous financial hardship. Nicole was able to gather help from multiple community agencies and move into a nearby low income housing unit in just two weeks! Since then, Nicole has been dedicated to helping low income families in crisis. She regularly spends hundreds of hours combing through countless resources to make sure that Low Income Relief has the most comprehensive and complete resource directories on the internet today. Prior to starting Low Income Relief, Nicole worked as a novelist, journalist, ghostwriter and content creator. Her work has been featured in various print and online publications, including USA Today, The Daily Herald, The Chronicle and more. Her work has also been featured by Google for Publishers and other leading industry publications.

Carolyn Robertson Anthony

Thursday 14th of October 2021

I need emergency help right now please disconnect today with my electric bill account number ----------- I lost my husband due to covid no income a little help here and there but there is no help right now please help please stop disconnect today I pray


Monday 29th of November 2021

Low Income Relief is an information service and does not provide cash or items directly. You will need to search our website for information about organizations that can help you meet those needs. Chat with Lira, she might be able to help!


Wednesday 27th of June 2018

I relate my kid's have been removed and now I lost everything even my place I once called home and I never get any offers to help me from being homeless


Saturday 15th of September 2018

True I had too get my kids back And struggle to get housing and assistance they helped me with nothing the system is true built to take our kids u must out smart them and take all class before the court order and find out what u got do on your parent plan and beat them into the punch


Thursday 28th of June 2018

I'm sorry, Anahi! That's so frustrating. A lot of these resources are hard to find, which is why we spend so much time investigating them. I hope you're able to find information on our site that is helpful to you!