Skip to Content

Utility Moratoriums in 2020

Utility Moratoriums in 2020

Will your utilities be disconnected for nonpayment during the pandemic? If you can’t afford to pay your utilities because of coronavirus, then you’ll be relieved to know that many utility companies have decided to stop disconnecting customers due to nonpayment during the coronavirus crisis.

Why are utilities doing this?

Many utility companies have recognized the devastating economic impact of coronavirus. Small business owners are struggling. Employees are struggling. Many people are expecting smaller paychecks during the crisis. The utility providers on this list have recognized that hardship and have made the decision to prioritize people over profits.

In some cases, states and politicians have intervened to stop utility providers from disconnecting services. Please find your state in the list below for more information.

Will your utilities be shut off during the pandemic? Here’s the answer.

At least temporarily during this crisis, these companies have decided to stop disconnecting customers during the coronavirus crisis.


Alabama’s Public Service Commission announced that they have been working with utility providers to ensure that people who have been financially impacted by the disaster will not have their utilities disconnected.

  • Alabama Power
  • Birmingham
  • Decatur
  • Piedmont
  • Spire


Alaska’s legislature has enacted a statewide moratorium on disconnection. Utility providers cannot disconnect your service for nonpayment if you have experienced a financial hardship due to COVID-19. You will have to declare your hardship and agree to a deferred payment arrangement.


  • Arizona Public Service
  • Grand Canyon State Electric Cooperative
  • Phoenix Water Services
  • Salt River Project
  • Tucson Electric Power


Arkansas Public Service Commission has not issued an order stopping disconnection. The Commission’s Executive Director, Donna Gray, stated that this is because the utilities in Arkansas have suspended disconnects on their own.

As a result, I recommend contacting the Commission if you are threatened with disconnection during the pandemic.

  • Arkansas Electric Cooperative Corp
  • CenterPoint Energy
  • Central Arkansas Water
  • Entergy
  • North Little Rock Municipal Utilities


According to the California Public Utilities Commission, many providers have pledged not to shut off utilities for nonpayment until further notice. Many providers are also offering discounted rates to people who have been financially impacted by the virus.

  • Alisal Water Corporation
  • Alameda Municipal Power
  • Alpine Natural Gas
  • Anaheim Public Utilities
  • Apple Valley Choice Energy
  • Azusa City Utilities
  • Bakman Water Company
  • Banning City Utilities
  • Bear Valley Electric Service
  • Burbank Water and Power
  • California American Water Company
  • California Water Service
  • Catalina Island Gas Services
  • Catalina Island Water Service
  • Clean Power Alliance
  • Corona City Utilities
  • DelOro Water Company
  • Dominion Energy Inc.
  • Duke Energy Corp.
  • East Bay Community Energy
  • East Pasadena Water Company
  • First Energy Corp
  • Fontana Water Company
  • Golden State Water Company
  • Great Oaks Water Company
  • Glendale Water and Power
  • Healdsburg City Utilities
  • Imperial Irrigation District (III)
  • Island Energy
  • King County Community Power
  • Liberty Utilities
  • Long Beach
  • Lukins Water
  • Los Angeles Department of Water and Power
  • Marin Clean Energy
  • Monterey Bay Community Power
  • Moreno Valley Utilities
  • Pacific Gas & Electric
  • Pacific Power
  • Palo Alto City Utilities
  • Pasadena Department of Water and Power
  • Penninsula Clean Energy
  • Pico Rivera Innovative Municipal Energy
  • Pioneer Community Energy
  • Rancho Mirage Energy Authority
  • Redding Electric Utility
  • Redwood Coast Energy Authority
  • Riverside City Utilities
  • Sacramento Municipal Utility District
  • San Diego Gas and Electric
  • San Francisco Water Power Sewer
  • San Gabriel Valley Water Company
  • San Jacinto Power
  • San Jose Clean Energy
  • San Jose Water Company
  • Signal Hill
  • Sillicon Valley Clean Energy
  • Solana Energy Alliance
  • Sonoma Clean Power
  • Southern California Edison
  • Southern California Gas Company
  • Southwest Gas Corporation
  • Suburban Water Systems
  • TID Water & Power
  • Ukiah City Utilities
  • Valley Clean Energy
  • West Coast Gas Company


Governor Jared Polis has issued an executive order that limits utility disconnections during the crisis. A full list of actions taken by Colorado utilities can be found here.

  • Atmos Energy Natural Gas
  • Black Hills Colorado Electric
  • Black Hills Colorado Gas
  • Colorado Natural Gas / Summit Utilities
  • Public Service Company of Colorado


In addition to the specific policies put in place by the providers below, there is a statewide moratorium on disconnections “for a thirty day period subject to renewal.” The emergency petition specifies that the emergency shall remain in effect until September 9, 2020.

  • Regional Water Authority
  • Metropolitan District


A modification to Delaware’s State of Emergency declaration specifies that residential utility providers cannot terminate service to dwellings or residents during the state of emergency. They cannot charge late fees, either.

  • Delmarva


The Florida Public Utilities Commission has assured customers that “electric utilities have voluntarily suspended electric service shut-offs for past-due customers in response to the financial hardships their customers might be facing.”

  • Duke Energy
  • Florida City Gas
  • Florida Power & Light Company
  • Florida Public Utilities Company
  • Gainesville Regional Utilities
  • Gulf Power Company
  • JEA
  • Orlando Utilities Commission
  • Peoples Gas
  • Tallahassee
  • Tampa Electric Company
  • Utilities Inc. of Florida


The Georgia Public Service Commission is maintaining a list of utility providers that have stopped shutting off customers for nonpayment. They do not regulate water providers, so you will need to contact your water company directly for assistance.

  • Albany, City of
  • Altamaha EMC
  • Americus, City of
  • Amicalola EMC (until April 30)
  • Athens, City of
  • Atlanta Gas Light
  • Blue Ridge Mountain EMC (until May 1)
  • Canoochee EMC (until April 30)
  • Carroll EMC
  • Canton, City of
  • Central Georgia EMC
  • Clayton County Water Authority
  • Coastal Electric Cooperative
  • Cobb EMC
  • Colquitt EMC
  • Columbus Water Works
  • Covington, City of
  • Coweta-Fayette EMC
  • Diverse Power
  • EarthLink
  • Excelsior EMC
  • Fitzgerald Utilities
  • Flint EMC
  • Georgia Power
  • Grady EMC
  • Greystone Power
  • Habersham EMC
  • Irwin EMC
  • Jackson EMC
  • Jefferson Energy Cooperative
  • La Grange, City of
  • Lawrenceville, City of
  • Liberty Utilities
  • Macon Water Authority
  • Middle Georgia EMC
  • Mitchell EMC
  • Newnan Utilities
  • North Georgia EMC
  • Ocmulgee EMC
  • Oconnee EMC
  • Okefenokee Rural EMC
  • Planters EMC
  • Raykle EMC
  • Satilla Rural EMC
  • Sawnee EMC
  • Scana Energy
  • Slash Pine EMC
  • Snapping Shoals EMC
  • Southern Company
  • Southern Rivers Energy
  • Statesboro, City of
  • Sumter EMC
  • Sylvania, City of
  • Sylvester, City of
  • Three Notch EMC
  • Tri-County EMC
  • Thomasville, City of
  • Toccoa, City of
  • Upson EMC
  • Walton EMC
  • Washington EMC
  • Water Utility Management
  • Windstream


  • Hawaii American Water
  • Hawai’i Gas
  • Hawaiian Electric


  • Avista
  • Dominion Energy
  • Fall River Electric
  • Idaho Power
  • Idaho Falls Power
  • Intermountain Gas Company
  • Rocky Mountain Power
  • Suez Water


Governor Pritzker has asked all water, natural gas and electric service companies to stop disconnecting customers until at least May 1, 2020. The Illinois Commerce Commission has contacted investor-owned utilities and asked them to cease disconnections and to stop charging late fees or penalties.

  • Aurora
  • Chicago
  • ComEd
  • Illinois American Water
  • North Chicago


The Governor has ordered that all utility providers, including gas, electric, broadband, telecommunication, water and wastewater providers, cannot discontinue service to any customer for nonpayment during the pandemic.

  • Citizens Energy
  • Duke Energy
  • Evansville Water and Sewer Utility
  • Indiana American Water
  • Indiana Michigan Power
  • Indianapolis


Iowa Governor Kim Reynolds has stated that all electric, natural gas and water utilities cannot disconnect customers until the public health emergency is lifted by written statement from the Governor.


Kansas Corporation Commission has ordered that all utilities under their jurisdiction must stop disconnecting utilities until May 15. This was a continuation of the order that was set to expire on April 15.

  • Evergy (formerly KCP&L)


The Kentucky Public Service Commission has ordered all utilities to suspend disconnections due to non-payment and waive any late fee charges.

  • American Electric Power
  • Central States Water Resources
  • Duke Energy
  • Kentucky American Water
  • Kentucky Power


Louisiana Public Service Commission has ordered all utilities subject to their jurisdiction to stop disconnecting customers for nonpayment.

  • Monroe
  • New Orleans


Maine has ordered all electric, natural gas, water, and telephone providers of last resort to stop disconnecting utilities during the pandemic.


In Maryland, all utilities have been ordered to stop disconnections. This includes electric, gas, sewage disposal, telegraph, telephone, water, cable television, internet or any company providing any combination of such services. They also cannot charge late fees. This lasts until May 1.


The Department of Public Utilities has issued an order to investor-owned utilities, indicating that they cannot disconnect gas, electric or water to any customers for failure to pay their bill.

  • Eversource
  • Leominster
  • National Grid


Michigan has banned water disconnections until the state of emergency is officially terminated. Other utility providers have also rolled out helpful programs for Michigan residents, and you can find a full list here.


Minnesota has extended their Cold Weather Rule to those who have been affected by coronavirus. As a result, utility providers cannot be disconnected during the emergency.

  • Minnesota
  • St Paul


Mississippi has enacted a ban on disconnections for 60 days, effective March 15th. This applies to any public utility in the state, including water, sewer, gas and electric services.



You can read recent media releases at the Missouri Public Service Commission website.

  • Evergy
  • St Louis
  • Missouri American Water


Montana’s Governor has issued a statement that no business or political subdivision of the state can disconnect services to a residence or dwelling unit. Late fees are also banned.


  • Black Hills Energy
  • Dawson Public Power
  • Hastings Utilities
  • Kearney, City of
  • Lincoln Electric System
  • Lincoln Water System
  • Metropolitan Utilities Districts
  • NorthWestern Energy
  • Omaha Public Power District


In a press conference, Governor Sisolak stated, “Our state’s utilities have committed to maintaining all services regardless of a resident’s ability to pay.” However, I could not find a specific order about this.

  • Amerigas
  • Baker Water & Sewer
  • Beatty Water & Sanitation District
  • Carson City
  • Cherry Creek
  • Las Vegas Valley Water District
  • NV Energy
  • Southwest Gas

New Hampshire

New Hampshire has prohibited disconnections for nonpayment during the State of Emergency. This includes providers of electric, gas, water, telephone, cable, VOIP, internet, propane, fuel oil and heating oil services.

New Jersey

New Jersey Board of Public Utilities confirmed that all utilities have “voluntarily and universally suspended” for the time being.

  • Atlantic City Electric
  • Aqua Water
  • FirstEnergy Corp / Ohio Edison
  • Jersey Central Power and Light
  • Jersey City
  • New Jersey American Water
  • New Jersey Board of Public Utilities
  • New Jersey Natural Gas
  • Newark
  • PSE&G

New Mexico

New Mexico has ordered that disconnections for non-payment should be suspended for the duration of the Emergency Executive Orders. The suspension ban began on March 11th.

New York

In addition to the policies implemented by the specific companies below, Governor Cuomo has asked the State Department of Public Service to stop disconnecting utilities throughout the state.

  • Avangrid
  • Central Hudson
  • ConEdison
  • National Fuel Gas
  • National Grid
  • NY American Water
  • NY State Electric and Gas
  • New York City
  • Orange and Rockland
  • PSEG Long Island
  • Rochester Electric and Gas

North Carolina

North Carolina has ordered that all electric, natural gas, water and wastewater public utilities under its jurisdiction must stop disconnecting customers during the pandemic. At the end of the emergency, customers with a remaining balance must be given a payment plan that can be spread over at least six months and shall not be charged any late fees.

  • Asheville Water Resources
  • Black Mountain
  • Cape Fear Public Authority
  • Charlotte Water
  • Dominion Energy
  • Duke Energy
  • Durham
  • Greensboro
  • Greenville Utilities Commission
  • Orange Water and Sewer Authority
  • Piedmont Natural Gas
  • Raleigh
  • Santee Cooper
  • Wistom-Salem / Forsyth County Utilities

North Dakota

  • Montana-Dakota Utilities
  • Otter Tail Power Company
  • XCel Energy

Ohio has reported that all regulated Ohio utilities, including water, electric, gas, sewer and landline telephones, have stopped disconnecting past-due customers.

  • AEP Ohio
  • Cincinnati Water Works
  • Cleveland
  • Columbus
  • Dayton
  • Dominion Energy
  • Duke Energy
  • Findlay
  • FirstEnergy Corp / Ohio Edison
  • Hamilton
  • Toledo


  • Oklahoma Gas & Electric
  • Oklahoma Natural Gas
  • Public Service Company of Oklahoma (PSO)


  • Ashland
  • Avista
  • Cascade Locks
  • Cascade Natural Gas
  • Central Electric
  • Central Lincoln PUD
  • Forest Grove
  • Hermiston
  • Hood River Electric
  • Idaho Power
  • Midstate Electric
  • Monmouth Power and Light
  • Northern Wasco PUD
  • Northwest Natural
  • Oregon trail Electric
  • Pacific Power
  • Portland General Electric
  • Salem Electric


Pennsylvania has ordered that all electric, natural gas, water, wastewater, telecommunications and steam utilities are prohibited from disconnecting service during the declared disaster.

  • FirstEnergy Corp / Ohio Edison
  • PECO
  • Philadelphia Water Department
  • Philadelphia Gas Works
  • Pittsburgh

Rhode Island

Rhode Island has temporarily ordered utilities to stop disconnecting customers. Details here.

  • National Grid

South Carolina

South Carolina’s Public Service Commission has declared that all regulated utiltiies must suspend the disconnection of service during the State of Emergency.

  • Columbia
  • Duke Energy
  • Dominion Energy
  • Piedmont Natural Gas

South Dakota

  • Montana-Dakota Utilities
  • MidAmerican Energy
  • Northwestern Energy


Tennessee has made a very specific order regarding utility interruptions. They have stopped any natural gas, electric, water, or wastewater service from disconnecting any customer for nonpayment during the public health emergency. The shut-off ban will continue through the length of the public health emergency, and may be extended even longer.


Texas has implemented a temporary ban on utility shut-offs and introduced a plan for a COVID-19 Electricity Relief Program. Details here.

  • AEP Texas
  • Austin Energy
  • CPS Energy
  • Houston
  • San Antonio


  • Dominion Energy
  • Rocky Mountain Power


The Vermont Public Utility Commission has ordered all 21 regulated water companies in Vermont to suspend disconnections for nonpayment. There are some smaller water companies that are not under the PUC’s jurisdiction.


The State Corporation Commission (SCC) has ordered utility companies to stop disconnecting service for nonpayment. This provides a 60-day moratorium on disconnections by electric, natural gas and water companies. This was announced March 17, so it will expire in May.

  • Appalachian Power
  • Cox
  • Dominion Energy
  • Richmond
  • Virginia American Water

Washington DC

The DC Council has passed legislation that prohibits disconnection during the emergency and for 15 days after the public emergency ends.


The Governor has “strongly encouraged” utilities to suspend disconnections during the pandemic.

  • Bellevue
  • Redmond
  • Lakehaven
  • Pacific Power
  • Seattle City Light
  • Seattle Public Utilities
  • Snohomish PUD

West Virginia

The West Virginia Public Service Commission Chairwoman Charlotte Lane has urged all public utilities to stop disconnecting customers during the crisis.

  • Appalachian Power
  • Dominion Energy
  • Huntington Water Quality Board
  • FirstEnergy Corp / Ohio Edison
  • West Virginia American Water


In addition to these specific moratoriums, the Public Service Commission has ordered all water, electric and natural gas companies to stop disconnecting residential service. The companies are also supposed to reconnect service to those homes that have been disconnected previously. This order is to remain in effect until the public health emergency has been lifted.

  • Eau Claire
  • Green Bay
  • Madison


Wyoming authorized utilities to stop shutting off services and stop charging late fees, but left the decision ultimately up to the companies themselves.

  • Dominion Energy

Get more helpful resources for the coronavirus crisis!

Nicole leads the Low Income Relief team with over 20 years of professional research and writing experience. Nicole started Low Income Relief after a personal experience with poverty. When her husband was medically discharged from the US Army, their family experienced tremendous financial hardship. Nicole was able to gather help from multiple community agencies and move into a nearby low income housing unit in just two weeks! Since then, Nicole has been dedicated to helping low income families in crisis. She regularly spends hundreds of hours combing through countless resources to make sure that Low Income Relief has the most comprehensive and complete resource directories on the internet today. Prior to starting Low Income Relief, Nicole worked as a novelist, journalist, ghostwriter and content creator. Her work has been featured in various print and online publications, including USA Today, eHow, Livestrong, Legal Beagle, The Daily Herald, The Chronicle and more.


Wednesday 14th of October 2020

I would really love to have some info on what to do

Hannah Benge

Friday 16th of October 2020

What are you looking specifically for information on? - Hannah

Tad Heiken

Saturday 9th of May 2020

The moral and constitutional obligations of our representatives in Washington are to protect our liberty, not coddle the world, precipitating no-win wars, while bringing bankruptcy and economic turmoil to our people. -- Ron Paul